Cancel or change an appointment with my professional

There are 2 ways to cancel an appointment with your professional:

1. Directly from the booking window
2. Click on Cancel Appointment in a notification/reminder message sent in your mailbox

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1) Directly from the booking window

1. Click on I'm a returning client

   

2. Enter your name and e-mail address and then click Continue
   
   
3. Click on View my scheduled appointments
   
   

4. Do you know your password?
   
   

A) If yes, click on I know my password	B) If no, click on Send me an access link by email
Enter your password Click on Continue	Check your mailbox. The link is working for 30 minutes. Open the GOrendezvous message and click on the link. You will be redirect to the booking page.  Click on I'm a returning client Click on View my scheduled appointments


5. You will see a list of your next appointments. If your professional enabled online cancellations you will see a blue button Cancel appointment.



9. Click on Yes to confirm that you want to cancel your appointment. 




2. Click on Cancel Appointment in a notification/reminder message sent in your mailbox

1. Click the Cancel option in your e-mail confirmation

2. The link will redirect you to a cancellation reason page that you can provide your professional with more information about the reason you are cancelling. 



*If you do not see the cancellation button or the trash can icon, it is because your professional does not allow to cancel appointment online.