Cancel or change an appointment with my professional

There are 3 ways to cancel an appointment with your professional:

  1. Directly from the booking window
  2. Click on Cancel Appointment in a notification/reminder message sent in your mailbox
  3. By using your GOrendezvous account

1) Directly from the booking window

  1. Click on I'm a returning client

  2. Enter your first name
  3. Enter your last name
  4. Enter your email address
  5. Click on Continue
  6. Click on View my scheduled appointments

  7. Do you know your password? 
A) If yes, click on I know my password B) If no, click on Send me an access link by email          
  • Enter your password
  • Click on Continue
  • Check your mailbox. The link is working for 30 minutes.
  • Open the GOrendezvous message and click on the link.
  • You will be redirect to the booking page. 
  • Click on I'm a returning client
  • Click on View my scheduled appointments

8. You will see the list of your next appointments. If your professional allows to cancel online, you will see a blue button Cancel appointment.

9. Click on Yes to confirm that you really want to cancel your appointment. 

2. Click on Cancel Appointment in a notification/reminder message sent in your mailbox 

3. By using your GOrendezvous account: 

  1. Go to GOrendezvous connexion page : www.gorendezvous.com/signin
  2. Enter your email address and password in the provided fields and click on GO
    Click  here to get instructions if you do not know your password

  3. In your calendar, click on the trash can icon in the bottom right corner of your appointment

    *If you do not see the cancellation button or the trash can icon, it is because your professional does not allow to cancel appointment online. 

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