Add a cancellation reason for a class attendee

Here is how you can add a cancellation reason for a class attendance:

  1. Click on the class you want to update
  2. Select the Attendees tab
  3. Click on Remove from Class for the selected attendee

    A cancellation confirmation window will appear

4. Select a Cancellation Reason in the drop-down men

5. You can also write Details concerning the reason for cancellation

6. And click on Remove from class

Your clients will also be able to provide you with a cancellation reason by clicking the link they receive in their notification email. This way you’ll know the reason ahead of time, and without having contact them to inquire. 

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