Cancel an Invoice
Here is how to cancel an invoice:
1. Click on the appointment box in your schedule
2. Select the
Billing tab
3. Click on the
Invoice button
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/552ec190e4b02f603f687c41/images/624615bdc1688a6d26a7bf8a/file-vL6W5hhTDr.png)
4. Scroll down the page, and click on the
Void button, in order to invalidate the invoice created
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/552ec190e4b02f603f687c41/images/624615db2ce7ed0fb091c143/file-xaJjbgrk95.png)
5. You will be asked to confirm that this is indeed what you want to do.
Continue
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/552ec190e4b02f603f687c41/images/62461604c1e53608cf9ef1c5/file-e3wJ7rVnaT.png)
The invoice will now display the mention
Void and a new button
Create new invoice will then appear
![](http://d33v4339jhl8k0.cloudfront.net/docs/assets/552ec190e4b02f603f687c41/images/62461633c1e53608cf9ef1ca/file-7DkbmtLDJ5.png)
Some important information to know when canceling an invoice:
- When canceling an appointment, the invoice with a single appointment will be automatically canceled, but not the one associated with several appointments
- The invoice can be canceled unless:
- It contains more than one item. For example: in the case where a client had not paid for his last appointment and therefore two appointments were added to the invoice.
- A payment has already been made. For example: If the customer made a payment of $5 on a $100 invoice, the invoice cannot be voided.
- An insurance claim has already been submitted through TELUS eClaims (future feature coming soon!)