My Client Doesn’t Get My Emails

Did your client mentioned they did not receive the email confirming their appointment, their appointment notification or their payment receipt?

Hotmail / Outlook:

If the messaging service is Hotmail or Outlook, the latter display the Priority box by default when connecting to the account. Some emails are stored under the Others tab. You might suggest your customer to check under this section, as well as under Junk mail

It is also possible that the messaging service performed an update which resulted in the operations@gorendezvous.com address being considered to be an unwanted sender. As a result, customers who were already using your services no longer receive your communications (appointment confirmation, notifications, etc.). These are neither under the "Others" tab, nor under the "Junk mail" section.

3. Under Mail / Junk Mail, check if the operations@gorendezvous.com address is listed under the Junk mail section. If so, click on the trash can icon to delete it.

At last, please forward us your client's email address so that we can remove it from the spam report on our system.

Gmail:

Gmail service users can access the Spam section to check if the email is there:

4. Access the Filters and Blocked Addresses section

At last, please send us your client's email address so that we can remove it from the spam report on our system.