To customize the emails that are sent to your clients, perform the following steps:
- Click on Account Settings
- Click on Communications
- Click on Email Customizations
- Select the type of services (appointments or classes)
- Select the desired language* Caution: It is important not to leave to "Bllingual Texts", but to select "English" or "French" before writing the message. Otherwise, the customized message will not be adequately saved.
- You can:
- Add a custom message for the whole company, which will be sent to all the company's clients
- Add a custom message per professional. This specific message will only be sent to the clients of the selected employee. For that, select the employee.
- Add a custom message per service. This specific message will only be sent to the clients booking with the specific service. For that, select the service.
- Click on Preview to see what the message will look like in the email
- Click on Save
*Do not forget to set the appropriate language of communication to each client, so that they can receive their emails in the right language. Click here for the step-by-step guide.